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The delivery is product-stock-limited. For prompt delivery, we are using the services of DPD, DHL or the German Post. The ordered product is posted, in the form of a parcel, within about one week of order receipt. Cost of delivery within Germany is € 5.90. Cost of delivery to a European country is € 9.90. If order value is not less than € 200.00, the delivery is carried out without charging the shipping cost.

Payment is carried out against the bill after product receipt. We are kindly asking you to accept that, in case of client’s first order, the delivery of the ordered product is carried out on condition of advance payment or cash payment on delivery (including a € 2.00 charge). Upon product receipt, you will pay directly to the courier in cash. Details of order fulfilment are presented in our General Terms and Conditions for Making Transactions.

Complaints and returns

We are constantly making every effort to ensure the impeccable quality of our services. If you have any complaints, please inform us about this fact. In case of any confusion about delivery, please contact directly somebody who is a member of our personnel.

An order may be cancelled within 14 days of delivery, in writing, without giving any reason. It is sufficient to send the notification of cancelling or the product in a timely manner (postmark date will serve as a confirmation). Product return is paid for by the returning party, except in case of a reasonable complaint filed initially.

The contact person for you to ask questions related to complaints and returns:
Mrs. Konosh

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